We are seeking an individual who is energetic, team-oriented and interested in applying problem solving and technology skills in the logistics and supply chain industry. The successful candidate will be self-motivated, organized and have the ability to apply technology solutions to business problems.  

Role & Responsibilities

  • Provide a positive client experience through high quality service and clear, consistent communication, to ensure client retention
  • Use standard support steps for reported issues: research root cause; attempt to replicate issue; communicate identified cause and resolution of the reported issue to the client
  • Handle client service or system support-related incoming requests from both clients and internal departments
  • Facilitate client support calls by providing advanced agendas, thorough follow-up, and clear communication as needed
  • Additional tasks or duties assigned by supervisor
  • Reports to Director of Client Support

Qualifications & Education Requirements

  • Bachelor’s degree preferred
  • In lieu of specific education – 1 to 3 years logistics technology experience

Preferred Skills

  • Familiarity with TMS and its functionalities
  • Intermediate Microsoft Office skills
  • Self-motivation and eagerness to become superuser of TMS
  • Excellent customer service and multitasking skills
  • Experience with MercuryGate is a plus.
  • Ability to function in a team-based environment
  • Ability to organize and prioritize workload
  • Strong communication skills

Position Type

Full time (M-F) position offering a competitive salary. Company benefits include 401K, Health, Dental, Paid Time Off